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Communicating in difficult situation! | Kalvimalar - News

Communicating in difficult situation!- 20-Jun-2018

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People often find it easier to avoid communicating something that they think is going to be controversial or bad, putting off the communication and letting the situation fester.


By following some simple guidelines and by using some well-tuned communication skills, communicating in difficult situations becomes easier.


There are two distinct types of difficult conversation, planned and unplanned:


Planned conversations occur when the subject has been given thought, they are planned as the time, place and other circumstances have been arranged or are chosen for a reason.


Unplanned difficult conversations take place on the spur of the moment; these are often fuelled by anger which can, in extreme cases, lead to aggression.


Certain jobs and roles require difficult communication to be handled professionally, with empathy, tact, discretion and clarity. 


Some examples are:


Politicians, Doctors and other Health Care Professionals, Police and other Law Enforcement Officers,
Managers in organizations, and your Job


Recommended skills include:


Information Gathering: Make sure you have your facts straight before you begin, know what you are going to say and why you are going to say it.  Try to anticipate any questions or concerns others may have and think carefully about how you will answer questions.


Being Assertive


Once you are sure that something needs to be communicated then do so in an assertive way. Do not find yourself backing down or changing your mind mid-conversation, unless of course there is very good reason to do so.


Being Empathic


Put yourself in the other persons shoes and think about how they will feel about what you are telling them; how would you feel if the roles were reversed?  Give others time to ask questions and make comments.


Being Prepared to Negotiate


Often a difficult situation requires a certain amount of negotiation, be prepared for this.  When negotiating, aim for a win-win outcome that is, some way in which all parties can benefit.


Using Appropriate Verbal and Non-Verbal Language:


Speak clearly avoiding any jargon that other parties may not understand, give eye contact and try to sit or stand in a relaxed way.  Do not use confrontational language or body language.


Listen


When stressed we tend to listen less well, try to relax and listen carefully to the views, opinions and feelings of the other person/people.  Use clarification and reflection techniques to offer feedback and demonstrate that you were listening.


Staying Calm and Focused


Communication becomes easier when we are calm, take some deep breaths and try to maintain an air of calmness, others are more likely to remain calm if you do.  Keep focused on what you want to say, dont deviate or get distracted from the reason that you are communicating.


---Courtesy: www.skillsyouneed.com/ips/communication-difficult-situations.html


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