Listening the key of communication skill! | Kalvimalar - News

Listening the key of communication skill!-

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If there is one communication skill you should aim to master, then listening is it.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages can be easily misunderstood. 
Listening is so important that many top employers provide listening skills training for their employees. It would not be surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work.
Many successful leaders and entrepreneurs credit their success to effective listening skills. 
Hearing refers to the sounds that enter your ears. 
Listening, however, requires more than that: it requires focus and concentrated effort, both mental and sometimes physical as well. 
Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware of both verbal and non-verbal messages. 
Listening is not a passive process. In fact, the listener can, and should, be at least as engaged in the process just as the speaker. 
Effective listening requires concentration and the use of your other senses - not just hearing the words spoken.
As for as barriers to effective listening is concerned, one common problem is that instead of listening closely to what someone is saying, we often get distracted after a sentence or two, and instead start to think about what we are going to say in reply. 
Generally, we find it much harder to control our body language, and you are likely to show your distraction and/or lack of interest by lack of eye contact, or posture.
Finally, it is important not to jump to conclusions about what you see and hear. You should always seek clarification to ensure that your understanding is correct.


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